We have a team of professional technicians who are responsible for solving the problems encountered by customers and making our customers feel at ease, we provide:
Video technical support
Field maintenance and instruction
Engineer available to service overseas
24 hours no stop online technical support.
Niel Machinery's technical support is divided into pre-sales technical support and after-sales technical support.
Pre-sales technical support is to help customers with complex product problems, pre-sales technical support, according to customer descriptions to develop specific plans and plans.
After-sales technical support refers to a form of after-sales service provided by the production company for its product users, helping users to diagnose and solve the technical problems that may arise from the products that have obvious symptoms during the use of the product.
If you have any problems with the product, you can contact us immediately. We provide 24 hours of uninterrupted service and can quickly find a solution to ensure the normal operation of the production.